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EliteBets Privacy Policy — Your data is a trust we take seriously

Find out how your personal data is collected, why it's used, and how it's kept safe — all explained clearly. Your privacy is our top priority at EliteBets.

Last Updated: January 1, 2026
Table of Contents
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Fully Encrypted
KYC Verification
Identity Protected
Data Segregated
Never Sold
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International Standards
Anonymized
Analytics Data

Your Data Journey — From Start to Finish

How your data enters EliteBets and how it stays secure

1
Collection

During registration and transactions

2
Encryption

Secured with SSL 256-bit encryption

3
Retention

On Secure Servers

4
Usage

For necessary purposes only

Table of Contents
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Have a question?

For any privacy-related questions, please reach out to our support team.

Introduction

Welcome to EliteBets. This Privacy Policy explains what information we collect about you, how it is used, and how you stay in control of your data. EliteBets believes that data protection is a fundamental right — not merely a legal obligation.

By using the EliteBets website or platform, you agree to this Privacy Policy. If you have any questions, reach out to our support team — we're always happy to help.

Section 01

What information do we collect?

EliteBets collects various types of information about you. This can be broadly grouped into three categories:

Information you provide directly

  • Full name, date of birth, gender (collected at registration)
  • Email address and mobile number
  • Home address and postal code
  • National ID or passport number (for KYC verification)
  • Payment method details (bKash/Nagad number — we do not store complete information)
  • Details of messages or complaints submitted to support

Automatically Collected Information

  • IP address and device type (mobile/desktop)
  • Browser type and operating system
  • When you visited the site, how long you stayed, and which pages you viewed
  • Game session data (games played, bet amounts, outcomes)

Card numbers are not stored: EliteBets never stores full payment card numbers or bank account details directly. All payments are processed through third-party PCI-DSS certified gateways.

Section 02

Why and how is your information used?

Information collected at EliteBets is used only for specific, legitimate purposes. There is a clear reason behind every use of your data:

  • Account Management: To create, manage, and secure your account.
  • Identity Verification: As part of the KYC process for fraud prevention and age verification.
  • Payment Processing: To process deposits and withdrawals.
  • Improving Your Gaming Experience: To understand your preferences and recommend games personalized to you.
  • Providing Support: To resolve your complaints and queries promptly.
  • Regulatory Compliance: To meet legal obligations and satisfy the terms of our license.
  • Responsible Gaming: To detect signs of problem gambling and provide timely support.

EliteBets does not sell your data. Ever. Your personal information is never shared with third-party marketing companies.

Section 03

Sharing Data with Third Parties

In certain cases, EliteBets shares limited information with trusted third parties. This is always done solely to provide you with our services:

Third PartiesData TypePurposeSold?
Payment gateways (bKash, Nagad)Transaction AmountPayment ProcessingNo
KYC Verification ServicesIdentity document informationAge & Identity VerificationNo
Game ProvidersGame Session DataGame ManagementNo
Analytics ServicesAnonymized DataPlatform DevelopmentNo
Regulatory AuthorityRequired InformationLegal ComplianceLegal Obligations

Important: We do not voluntarily share your information with any government authority without a court order or directive from a regulatory body.

Section 04

Cookie Policy — What We Use and Why

Cookies are small text files stored in your browser. EliteBets uses cookies to make your experience smoother and more personalized.

  • Essential Cookies: To keep your login session active and store security tokens. Disabling these will prevent the site from functioning properly.
  • Functional Cookies: To remember your preferences such as language, theme, or betting history.
  • Analytics Cookies: To understand which parts of the site are most used — all data is anonymized.
  • Rejecting Cookies: Cookies can be disabled from your browser settings, though some features may not work as expected.
Section 05

Data Retention and Deletion Policy

EliteBets retains your data only for as long as necessary. Once it is no longer needed, it is securely deleted or anonymized.

  • Active Accounts: Your data is retained for as long as your account remains active.
  • Closed Accounts: After account closure, certain data may be retained for up to 5 years for legal compliance purposes.
  • Transaction Records: Financial data is retained for 7 years as required by regulatory obligations.
  • Support Chat: Automatically deleted 6 months after the issue is resolved.

If you request account deletion, we will erase all data beyond our legal obligations within 30 days.

Section 06

Your Right to Control Your Data

EliteBets believes you should be in control of your own data. The following rights belong to you, and we fully respect them:

  • Right of Access: You can request to see what information we hold about you.
  • Right to Rectification: Request to correct any inaccurate or outdated information.
  • Right to Erasure: Request deletion of your data under certain circumstances.
  • Right to Portability: Request a copy of your data in a machine-readable format.
  • Right to Object: Object to the processing of your data for specific purposes.
  • Right to Withdraw Consent: Request to opt out of marketing communications at any time.

How to submit a request: To exercise any of the rights above, email us at support@elitebets.app. We will respond within 30 days.

Section 07

Child Protection Policy

EliteBets strictly does not serve anyone under the age of 18. We take the following measures to ensure child protection:

  • Age verification is mandatory at the point of registration.
  • A national ID or birth certificate may be requested in cases where identity is uncertain.
  • Any account found to belong to a minor will be immediately suspended.
  • EliteBets advertising is never directed at minors.

If you believe a minor is using an account, please report it to our support team immediately.

Section 08

Communications, Policy Updates & Queries

We will always notify you in advance of any changes to this Privacy Policy. When updates are made:

  • The "Last Updated" date at the top of the page will reflect any changes.
  • For major changes, you will be notified via email or in-app notification.
  • Continued use of the site after any changes will be considered acceptance of the updated policy.

Contact our Privacy Officer: Email us at privacy@elitebets.app or support@elitebets.app. You can also reach us in Bengali via live chat.

Your 6 Core Rights

You have full control over your data at EliteBets

Right to Access

You can request to see what information we hold about you at any time.

Right to Rectification

You can request corrections to inaccurate information at any time.

Right to Erasure

You can request that your data be deleted when no longer needed.

Right to Portability

The ability to download or transfer your data elsewhere.

Right to Object

Object to your data being used for specific purposes.

Withdrawal of Consent

You can withdraw your marketing consent at any time.

Why is your data safe with EliteBets?

How We Protect Your Privacy

Encryption
SSL 256-bit Encryption

Every transaction you make is protected with bank-grade SSL encryption. No third party can access or read this data.

Server Security
Secure Data Centers

EliteBets servers are hosted in ISO-27001 certified data centers with 24/7 monitoring and firewall protection.

Two-Step Verification
Two-Factor Authentication

Enabling two-factor authentication on login means that even if someone knows your password, they still cannot access your account.

Anonymization
Analytics Data is Anonymized

Only anonymized data is used in analytics for platform improvement — no individual can be identified.

Regular Audits
Third-Party Security Audits

At least twice a year, independent security experts audit EliteBets systems to identify and address vulnerabilities.

Fast Response
Rapid Response to Security Incidents

In the event of a security incident, affected users will be notified and remedial action taken within 72 hours.

Frequently Asked Questions

General Questions About EliteBets

Wagering or turnover refers to the number of times you must bet the bonus amount before you can make a withdrawal. Here's a simple example: say you receive a ৳1,000 bonus and the wagering requirement is x20. That means you need to place a total of ৳20,000 (1,000 × 20) in bets. You don't have to do this all at once — you can spread it across any games at your own pace. Keep in mind, though, that some games count 100% toward wagering while others (such as most live table games) may count only 50% or less. Full details are listed on each bonus page — just take a quick look before you claim.

Yes, EliteBets has its own mobile app — available for both Android and iOS. However, it may not be listed on Google Play or the App Store, as betting apps are often excluded from these platforms. The most reliable way to get it is to download the APK file directly from the official EliteBets website. On Android, you may need to enable "Unknown sources" or "Install unknown apps" in your settings before installing. iOS users can open the site in Safari and add it to their home screen as a shortcut — it works almost exactly like a native app. If you run into any issues, contact support and they'll walk you through it step by step.

Your data is safe — play with complete peace of mind

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